Return, Warranty and Shipping Policy

Return and Warranty Policies

All of our products are supplied to us from two different U.S. based warehouses. All requests for returns should first be directed to us through our contact information. We will then send you the necessary instructions and address for your return to the company warehouse that will process your return request. We maintain two different return and warranty policies with each company. Also purchasers should read the length of the warranty for each individual product, in that they all have different warranty time limits, before deciding and making your purchase. Purchasers should also be aware that any returns require that the customer follow the exact requirements printed below and that any returns will require the buyer-customer to pay the return shipping costs to return the item back to the assigned warehouse. If the designated period of warranty has expired we will not be able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Below are the requirements for returns and warranty coverage for specified items listed on our website.

Children's Battery Operated Ride On Toys and Teen and Adult Electric Scooters

Returns for all children's battery operated, Ride On Toy items manufactured by Ferber, Injusa, Kalee, Mini Motos, Moto Tec, NPL, Rastar and all teen and adult products by Uberscoot and Moto Tec have a  30 Day Return date. Customers can return product as long as the item is Brand New in the box so we can resell it. The customer pays original shipping, return shipping and a 10% restocking fee. If the item has been assembled or used, it cannot be returned. If there is shipping damage or defects, it’s covered under our Free Parts Warranty, warranty does not cover Labor. We ship customers free parts and they swap the parts. The warehouse/distributor will do everything it can to assist  the customer and get your product up and running. We will do our best to assist customers we will to find local repair shops and pay the labor costs. This will depend on the situation and at our discretion. Any wear and tear parts are not covered unless damaged out of the box, such as tires, tubes, belts, chains etc. because these parts can be damaged from abuse or lack of maintenance. All customers will be directed to the warehouse/distributor's ticket system and it will be immediately handled. Please contact Gleaves Products and I will connect you with the right party to either return your product or provide repairs and replacement parts during the warranty period.

Children's Ped-Run and Folding Bikes Returns, Warranty and Shipping Policies

Delivery / Return

24 HOURS DISPATCH

All orders are usually dispatched from our distribution warehouse within 24 hours of payment received. If an order is placed on the weekend or public holiday, please note dispatch will be the next working day.

RETURN / EXCHANGE

In case of undeliverable shipments due to refusal by recipient or repeated failed delivery attempts (including unavailable person to sign for delivery) the original shipping cost will be deducted from your refund.

Item doesn’t fit or don’t like the color?
As the online retailer, we are always looking for ways to improve our service and stay one step ahead of the pack!

If you are not happy with your Ped-Run or Bike for whatever reason, you are welcome to return it to us for a refund or exchange it. All we request is that the products are sent back in the original packing and the goods are in the same unused and re-sellable condition as when you received them.

Please let us know within 30 days and we will arrange the return/exchange with you.

Please note the following:

Be sure you are happy with the bike as once used, returns cannot be accepted.

Special promotional items that are not defective cannot be returned or exchanged. We ask that you choose carefully before purchasing these items.

You are responsible for return shipping charges.

We do not charge a restocking fee or penalty.

Ensure the bike is securely packaged for return transit as originally received. We are not responsible for items lost or damaged in return shipping.

If your purchase included any free promotional items, don’t forget to include the freebie item with your return so that we can issue you a full refund.

Received an item that is faulty or defective when it’s delivered?

If you receive a faulty or defective product from us, please contact customerservice@factoryusa.bike before sending us back the goods, stating what the fault is.

For issues minor and major, we will require you to return the faulty product to us for inspection. You will need to cover the return postage cost

For minor product faults, we can choose to:

– repair

– replacement

– refund

For major problems, the consumer can choose:

– refund

– replacement

Minor issues include manufacturing faults which lead to the product being only partially functional and is repairable within a reasonable time frame.

Major issues are when the product is unfit for purpose and non-repairable.

Timeframe

Please allow for up to 2 weeks for us for inspection and subsequent solution.

To expedite returns/exchange

  1. Pack the item in its original packaging
  2. Include Your Name / Address / Email/ Daytime Phone Number / a copy of Receipt or Invoice
  3. Send the item(s) to:

Bike Rassine
8940 Sorensen Ave. Unit 5
Santa Fe Springs, CA 90670

NOTES:

If the product you are returning is part of a special offer, the associated items must also be returned. Alternatively, you can opt to have the full cost of the additional item subtracted from your refund.
Any return may void a multiple purchase discount that you have received.
Special promotional items that are not defective cannot be returned or exchanged. We ask that you choose carefully before purchasing these items.

Warranty

We stand behind all our products and have great confidence in the quality and the durability of their structural designs. In rare occurrence when a manufacturing defects do come up, we offer a warranty to assure all our customer a peace of mind. We will replace the defected part(s) with replacement part(s) with our limited warranty plan.

This warranty would be granted only to the original buyer with proof of purchase for 6 months from the date of receipt of merchandise. The claimer would have to provide an image of the defected part(s) to identify the nature of the defect. This would allow us to know which replacement part(s) are needed.

LIMITATIONS AND EXCLUSIONS

The manufacturer’s obligation under this warranty shall be limited to repairing the product, or at the manufacturer’s discretion, replace these part with a new or refurbished parts.

The limited warranty does not cover damages caused by modification made on the unit, normal wear and tear, improper assembly/maintenance, or any rust/corrosion that occurs after the buyer receives the product. The warranty does not apply to damage due to accident, abuse, misuse, neglect or theft.
Repaired or replaced products are covered for the remainder of the original warranty period.

The manufacturer is not liable to cover shipping cost for any return/replacement delivery, unless the damage occurs prior to the original unit leaving the manufacturer’s warehouse.

TO MAKE A CLAIM

Please follow the following steps if you believe you have a valid warranty claim:

Email the following information to our customer service: info@bikerassine.com

Subject – Bike Rassine Warranty Claim

Your First/Last Name

Address

Email

Daytime Phone Number

Describe nature of defect

Image(s) to identify the defected part

Proof of purchase: Receipt/Invoice

Refunds (if applicable)

Once your return is received and inspected, an email will be sent to you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@gproductsonline.com.

Shipping

All Products come with "Free Shipping" for all 48 Contiguous States. This means all states, except Alaska and Hawaii, receive free shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.